PRIVACY POLICY

Privacy Policy

This Privacy Policy describes how Femme Lumière (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from www.femmelumiere.com

(the “Website”) or otherwise interact with our services (the “Services”).

By using our Website, you agree to the practices described in this Privacy Policy.

Article 1 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will always be published on this page with a revised “Last Updated” date.

Where required by law, we will take additional steps to inform users of significant changes.

Article 2 – Personal Data We Collect

We collect only the personal data necessary to operate our business and provide our services.

Depending on your interaction with us, this may include:

Information You Provide Directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Order details

  • Payment confirmation details

  • Account login information (if applicable)

  • Customer support messages

You may choose not to provide certain information; however, this may limit the use of some features.

Information Collected Automatically

When you visit our Website, we may automatically collect technical data such as:

  • IP address

  • Browser type

  • Device information

  • Usage data

  • Pages viewed

  • Interaction data

This information is collected through cookies and similar technologies.

Information from Third Parties

We may receive data from trusted service providers, including:

  • Our e-commerce platform provider (e.g., Shopify)

  • Payment processors

  • Shipping providers

These third parties process data in accordance with their own privacy policies and applicable law.

Article 3 – How We Use Personal Data

We use personal data only for legitimate business purposes, including:

1. Order Processing and Delivery

  • Processing payments

  • Fulfilling orders

  • Arranging shipping

  • Managing returns and exchanges

  • Providing order confirmations and updates

  • Handling customer support inquiries

2. Legal Compliance

We may process data to comply with legal obligations, including tax, accounting, and consumer protection laws.

3. Security and Fraud Prevention

We use data to:

  • Protect our Website

  • Prevent fraud or misuse

  • Secure transactions

  • Maintain account integrity

If you create an account, you are responsible for keeping your login details secure.

4. Marketing (Optional)

With your consent where required, we may use your data to:

  • Send promotional emails

  • Provide product updates

  • Show relevant advertisements

You may unsubscribe from marketing communications at any time.

For users in the European Economic Area (EEA), marketing activities are based on legitimate interest or consent, in accordance with Article 6(1)(f) and/or Article 6(1)(a) of the GDPR.

Article 4 – Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze performance

  • Understand user behavior

  • Support marketing activities

You can manage cookie preferences through your browser settings.

Article 5 – Data Sharing

We do not sell personal data.

We may share data only with trusted service providers necessary to operate our business, such as:

  • Hosting providers

  • Payment processors

  • Shipping partners

  • Analytics services

These providers are required to protect your data in accordance with applicable data protection laws.

Article 6 – Data Retention

We retain personal data only as long as necessary for:

  • Order processing

  • Legal obligations

  • Dispute resolution

  • Business operations

After this period, data will be securely deleted or anonymized.

Article 7 – Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise your rights, please contact us via the Contact Page on our Website.

Article 8 – Data Security

We implement appropriate technical and organizational measures to protect your personal data.

However, no online system can guarantee absolute security.

Article 9 – Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Netherlands.

Any disputes arising from this Privacy Policy shall be submitted to the competent courts of the Netherlands.