Frequenly Asked Questions
Do you offer international shipping?
Yes, we offer international shipping to most countries. Whether you're ordering from within the Netherlands or abroad, your order will be shipped with care and tracking.
What are your shipping rates?
For orders within the Netherlands, tracked shipping is €4.95. For international orders, we offer a flat shipping rate of €6.95, regardless of destination.
Do you offer free shipping?
Yes – we offer free shipping on all orders over €80. The discount will be applied automatically at checkout.
Where do you ship from?
We are based in the Netherlands and work with fulfillment centers across Europe. Your order may ship from the Netherlands or a nearby location depending on availability.
Can I return my order?
Yes. You may return your order within 14 days of delivery, provided the items are unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Please contact us at your@email.com
with your order number and reason for return. We’ll provide the necessary return instructions.
Are return shipping costs covered?
At this time, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.
Can I exchange an item?
To exchange an item, please return the original product and place a new order for the desired size or style.
What makes Femme Lumière different from other fashion brands?
Femme Lumière stands for intentional style. Each piece is selected with care and designed to reflect timeless femininity, elegance, and individuality. We are not fast fashion – our collections are released in limited quantities and crafted with attention to detail. We believe in quality, not excess.
Where are your items made?
We work with trusted production partners who share our values of craftsmanship and responsible manufacturing. As we grow, more designs will be created exclusively for Femme Lumière.
Will sold-out items be restocked?
Many of our pieces are limited edition and may not return once sold out. We recommend securing your favorite items early. Restock notifications may be available for select pieces.
How can I contact you?
You can email us at support@femmelumiere.com. We aim to respond within 24 hours on business days.
Do you have a physical store?
Femme Lumière is currently an online-only brand. This allows us to focus on delivering a curated, personal shopping experience with fast, reliable service.
