RETURN AND EXCHANGE POLICY

Article 1 – Right of Withdrawal

This policy is fully compliant with applicable European Union consumer protection laws.

Consumers have the legal right to withdraw from their purchase within 14 calendar days after receipt of the goods.

To exercise this right, the consumer must submit a return or exchange request within the applicable 14-day period.

Requests can be initiated through the automated return and exchange portal available on our website. Access to the portal may require a one-time login code sent to the consumer’s email address.

Alternatively, consumers may contact Femme Lumière via the Contact Page on our website.

Article 2 – Available Options

Upon valid withdrawal, Femme Lumière offers the following options:

  • Exchange for another size of the same item

  • Exchange for another product from the Femme Lumière collection

  • Store credit (gift card) equal to the purchase value

Store credit may be used for future purchases on the website.

Monetary refunds are not offered as a standard option. Where legally required, Femme Lumière will comply with applicable consumer protection laws.

Article 3 – Return Conditions

To qualify for an exchange or store credit, returned items must:

  • Be unworn and unused

  • Be in original condition

  • Include all original packaging and tags

Femme Lumière reserves the right to refuse items that do not meet these conditions.

Article 4 – Defective or Incorrect Items

In the rare case that a product is defective or incorrectly delivered:

  • Femme Lumière will fully cover the return shipping costs

  • A replacement item or appropriate solution will be provided

Customers must notify Femme Lumière within 14 days of receiving the item.

Article 5 – Return Shipping Costs

For standard exchanges or store credit requests, return shipping costs are the responsibility of the customer.

Return costs are only covered by Femme Lumière in the case of defective or incorrect items.

Article 6 – Processing of Exchanges

Once a returned item has been received and inspected, Femme Lumière will process the exchange or store credit within 2–5 business days.

Processing times may vary depending on product availability.

Article 7 – Contact Information

For all inquiries regarding returns, exchanges, or store credit, consumers may contact Femme Lumière via the Contact Page on our website.