WARRANTY POLICY

At Femme Lumière, we stand behind the quality and craftsmanship of every piece.
Our designs are created with care and attention to detail, ensuring they meet the highest standards.

If you experience an issue with your item, you may submit a warranty request within 14 days of delivery.
This applies to unused items that have not been altered, worn, or washed.

What the Warranty Covers

  • Manufacturing defects

  • Faults in materials or finishing

  • Color fading or irregularities not caused by normal wear

  • Sizes that differ from those stated on the product page

What the Warranty Does Not Cover

  • Damage caused by improper use, accidents, or negligence

  • Normal wear and tear such as abrasions or natural aging of materials

  • Damage caused by not following the care or washing instructions

How to Submit a Warranty Request

You can submit your warranty request by logging in with the one-time access code sent to your email.
Once your request is reviewed, our team will contact you with the next steps.

If your claim is approved, you may choose between a replacement item, store credit, or refund, depending on product availability and your preference.

Shipping Costs

Femme Lumière covers all shipping costs for approved warranty claims.
You will receive detailed instructions and the return address once your claim has been validated.

Additional Information

This warranty applies exclusively to items purchased directly from femmelumiere.com.
For items purchased through authorized retailers, please contact the respective seller.

Femme Lumière is committed to offering a seamless and transparent experience, ensuring every client receives the quality and service they deserve.