PRIVACY POLICY

Privacy Policy

This Privacy Policy describes how Femme Lumière ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.femmelumiere.com (the "Site") or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you're a customer, website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect (and have collected in the past twelve months) personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect
The types of personal data we obtain about you depend on your interactions with our Site and your use of our Services. When we use the term "personal data," we mean information that identifies you, relates to you, or describes you, or that could be linked to you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You
Information you provide directly through our Services may include:

  • Contact information, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Shopping data, including items you view, add to your shopping cart, save in your account, such as loyalty points, reviews, referrals, or gift cards, or make purchases of.
  • Loyalty points/product reviews/referrals/gift cards.
  • Customer support information, including the details you wish to include in communication with us, such as when you send a message through the Services.

For some features of the Services, you may need to provide certain information about yourself directly to us. You can choose not to provide this information, but in that case, you may not be able to use or access these features.

Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with the Services ("Usage Data"). This may include device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services, which we may gather through the use of cookies, pixels, and similar technologies ("Cookies").

Information We Obtain from Third Parties
Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, like Shopify.
  • Our payment processors, who collect payment information (such as bank account, credit card, or debit card details, billing address) to process your payment, fulfill your orders, and deliver the products or services you requested, so we can fulfill the agreement we have with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, "Websites and Links from Third Parties."

How We Use Your Personal Data

  • Delivery of Products and Services: We use your personal data to provide you with the Services as per the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may want to use. In this case, Shopify processes your data as outlined in its Privacy Policy and the Consumer Privacy Policy.

  • Marketing and Advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you ads for products or services. This may mean that your personal data is used to tailor the Services and ads on our Site and other websites. If you're an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products under Art. 6 (1) (f) of the GDPR.

  • Security and Fraud Prevention: We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you're responsible for securely keeping your login credentials. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, contact us immediately. If you're an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers under Art. 6 (1) (f) of the GDPR.

  • Communication and Service Improvement: We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you under Art. 6 (1) (f) of the GDPR.

  • This Privacy Policy is governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or in connection with this Privacy Policy will be submitted to the competent courts in the Netherlands.